Mission Statement and Guiding Principles

Unison Health Plan is a dynamic organization committed to serving consumers enrolled in government-sponsored managed care programs. Each Unison Health Plan company was built to attract and retain a loyal membership, promote optimal access to health care services for a traditionally underserved population and positively affect health outcomes. The ideals and values of Unison Health Plan are reflected in our corporate mission statement.

Mission Statement

To coordinate and finance high quality, cost effective, prepaid healthcare through superior customer service, thereby adding value for payers, contracted providers, shareholders and members.

Guiding Principles – a Culture of Excellence

Responsive Customer Service. Our team members provide superior service for external and internal customers. We focus on delivering specific experiences that surprise customers by exceeding their expectations of helpfulness, friendliness, efficiency, and problem solving. Team members conduct a continuous search for improvement, seeking to be the best in the world.

Respect for and Focus on the Individual Team Member. Unison Health Plan's achievements result from extraordinary creativity, enthusiasm, commitment, energy, talents, and efforts of individual team members. We respect every team member as a fellow professional, capitalize on every team member's strengths and assist with every team member's weaknesses.

Compliance. We are committed to conducting operational activities in compliance with applicable laws, regulations and contract obligations.

Brilliance on the Basics. Excellence on the basic details of work execution is the responsibility of each team member, not a separate supervisory or quality assurance function. Each job function deserves to be done well and done right the first time. Team members are the primary source of innovation and allow us to remain compliant, productive, and able to execute all business function with excellence.

Financial Success. Profits and economic growth are critical for Unison Health Plan's long-term success.